Terms of service

This is placeholder legal text for Home Crew by VirtuCore ("Home Crew," "we," "us"), an SMS-enabled referral service connecting homeowners with vetted home service contractors in Charlotte, NC. It is not legal advice and should be reviewed by a qualified attorney before publication.

1. Acceptance of terms

By requesting a pro, applying to join, or otherwise using Home Crew, you agree to these terms. If you do not agree, do not use the service.

2. The service

Home Crew is an invite-only referral network. We connect homeowners with one vetted pro per trade per territory and pay referring members a flat referral fee when a referred job closes. We are not a party to any contract between a homeowner and a contractor and we do not guarantee work quality, pricing, or outcomes.

3. Membership and vetting

• Membership is free. There are no dues or meetings.
• Each applicant is vetted: license check where required, proof of insurance, review check, a short call, a signed agreement, and a 90-day probation.
• One pro per trade per territory. Spots are first come, first vetted.
• Members may be removed for valid complaints, slow response, or repeated missed leads.

4. Referral fees

Referral fees are a flat amount per trade, agreed up front and the same every time that trade closes. Fees are owed only when a referred job is completed and paid for. No fee is owed on leads that do not close.

5. Response window

When a lead is assigned, the territory pro has 24 hours to respond. If they do not, the lead is automatically reassigned to the next vetted pro. Repeated missed responses may result in removal.

6. Homeowner consent and SMS

Homeowners opt in per introduction. We share a homeowner's name, phone, and request with one Home Crew pro in the trade selected. By requesting a pro with consent, the homeowner agrees that the pro and Home Crew may contact them by text or call about the request. Message and data rates may apply. Homeowners can opt out of SMS at any time by replying STOP to any message. For help, reply HELP.

7. Data and privacy

We do not sell homeowner information and we do not share customer lists. Each introduction is a single, consented handoff. See our privacy policy for details.

8. Conduct

Members agree to perform work professionally, honor the flat fee structure, respond to leads promptly, and not misrepresent Home Crew. Misconduct may result in suspension or removal.

9. Limitation of liability

Home Crew is provided on an "as is" basis. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the service or any referral.

10. Termination

We may suspend or terminate access for violations of these terms. Members may stop using the service at any time.

11. Changes to these terms

We may update these terms from time to time. Continued use after changes constitutes acceptance of the updated terms.

12. Contact

Questions about these terms? Email support@virtucore.io or write to Home Crew by VirtuCore, Charlotte, NC.